image displayed if flash reader not installed

Program Support


We support our product mainly by use of the ticket support page, (free support).

For an overview of how Support Desk works click here.

Support Options
 

  • Help with registering and start-up (Free):

Click here for the Help Page
 

  • For the most frequently asked questions (free):

Knowledge Base

Most asked questions F.A.Q.'s
 

  • Ticket and Knowledge Base support (free support):
    (This is also a great place to report bugs/errors and make suggestions...)

Logon to for ticket support/knowledge base
 (New and the preferred method)
 

  •   Fee Based Support:

For Pay-Per Incident support, customers may call 508-430-0139 ext *12 (star one two). This support is Fee based, each incident will incur a $35.00 fee. You will need a MC, VISA, AMEX  or DISCOVER card ready when you call for this service.

Please Note: There is no fee for support with program installation problems or program registration issues. (Excluding network related issues.)

 

Please Note:
Multi-user or Network Systems: Please remember, we do not supply technical support for network systems, you should contact your network administrator for help regarding L.A.N. issues.