The registration encryption is extremely sensitive. You must make sure you enter the registration and serial numbers exactly as they were sent to you. Capitols, spaces and symbols must all be entered. Also, the Company Name, address information and phone number can not be changed. You need to enter them exactly as they were sent to you with the registration information (the way the information was sent to us). Hint: You may want to "Copy" and "Paste" the information into each field for better accuracy.